Returns Policy

If you have changed your mind about a purchase, you may return the items in new and unused condition within 28 days of receiving the goods. The goods must be in their original condition, including all packaging, e.g. shoes to be returned inside the original shoe box. Used items will not be accepted under any circumstances. All sales are final. When a racquet has the plastic on the grip removed it can no longer be classed as new and cannot be returned.

If products being returned came with free items as part of a promotion (e.g. free tennis balls), these items must also be returned. If they are not returned, we reserve the right to make a suitable deduction from your refund amount.

Some items are excluded from this returns policy:

1. Items which have been subject to customisation (e.g. custom restring or re-grip) cannot be returned unless there is a manufacturing fault with the original item.
2. Consumable items such as strings cannot be returned as faulty as they can break quickly depending on usage.
3. Sports bras, sports drinks bottles and headwear cannot be returned for hygienic reasons.

How To Return Your Items

Contact us at theracquethere@gmail.com for return authorisation.

Personal callers may bring items to be returned or exchanged to the store. Please DO NOT SEND returns for orders placed on our website or over the phone to our store address.

It is your responsibility to ensure that the items are sent back using a safe and secure method. The Racquet here advise that you send your returned items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post you will then be able to claim from the carrier for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then The Racquet Here will not accept responsibility if the parcel is lost or damaged.

If you are sending back items to be exchanged, please state clearly the product code, name and size of the new item(s) you require.

Once we have received your return, refunds (excluding postage) will be processed within 30 days of cancellation. We will only refund the postage back to you IF WE have made a mistake, e.g. sent out the incorrect size.

Faulty Items

It is important that you email theracquethere@gmail.com for any damaged/faulty goods immediately and we can arrange to have the faulty item returned back to us to avoid any further postal charges. We will then inspect the item and if required, return it to the manufacturer for inspection. If the item is deemed faulty under warranty we will replace your item. For more information regarding racket warranty, refer to our racquet warranty page